Willi Roofing Services — Privacy Policy

Last updated: September 30, 2025

1. Introduction

Willi Roofing Services (“we”, “us”, “our”) operates williroofing.com (the “Site”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit the Site, request roofing services, or interact with our communications (including text messages). By using our Site or opting into communications, you consent to the practices described in this policy.

2. Information We Collect

Contact information: name, email address, mailing address, phone number.
Service information: roof type, property address, measurements, photos you provide, estimates, and appointment times.
Payment information: payment card or billing details when you pay for services (we may use third-party payment processors; see “Third-party services”).
Usage data: IP address, browser type, pages visited, referring/exit pages, and other analytics collected automatically via cookies and similar technologies.
Communications: copies of messages when you communicate with us (email, text messages, chat transcripts, voicemail).
Other: any information you voluntarily provide (reviews, testimonials, survey responses).

3. How We Collect Information

We collect information directly from you (forms, phone calls, emails, text messages), automatically through your use of the Site (cookies, log files, analytics), and from third parties (service providers, public records) when permitted by law.

4. How We Use Your Information

We use personal information to:

Provide, manage, and fulfill roofing services and estimates;
Communicate appointment confirmations, project updates, invoices, and customer service;
Send marketing communications when you consent (see opt-in/opt-out below);
Improve our Site, products, and services, and perform analytics;
Comply with legal obligations and protect our legal rights;
Prevent fraud and abuse.

5. Text Messaging, 10DLC Compliance & Opt-In/Opt-Out (SMS/MMS)

Willi Roofing Services sends business text messages using 10-digit long code (10DLC) numbers and is compliant with FCC and carrier requirements. By providing your mobile number and opting in, you consent to receive automated and non-automated text messages from Willi Roofing Services at the number you provide, including appointment reminders, estimates, project updates, promotions (if opted in), and transactional messages.

Opt-in: You must opt-in to receive text messages. You represent that you are authorized to receive messages at the number provided.
Message frequency: Varies based on your service requests or marketing preferences.
Message & data rates: Standard rates may apply from your carrier. Willi Roofing Services is not responsible for carrier charges.
How to opt-out: Reply STOP to any text to stop receiving marketing messages. Transactional messages may continue if necessary to complete service requests.
Help: Reply HELP to any message or contact us via https://williroofing.com/contact-austin-tx/ for assistance.

6. Sharing and Disclosure of Information

We may share your information with:

Service providers: contractors, payment processors, cloud hosting, CRM providers, SMS providers, and other vendors performing services on our behalf.
Business transfers: in connection with a merger, acquisition, sale of assets, or bankruptcy proceedings.
Legal requirements: when required by law, regulation, subpoena, or to respond to lawful requests by public authorities.
Protection of rights: to protect the rights, property, or safety of Willi Roofing Services, our customers, or others.

7. Cookies, Tracking & Analytics

We use cookies and similar technologies to operate and improve the Site, analyze usage, and serve relevant content or advertising. You can manage cookie preferences through your browser; disabling cookies may affect Site functionality.

8. Third-Party Services

We may use third-party services for analytics, marketing, payment processing, email and SMS delivery, and other functions. These providers have their own privacy policies; we require them to safeguard your data appropriately.

9. Data Retention

We retain personal information as long as necessary to provide services, fulfill legal obligations, resolve disputes, and enforce agreements. Data no longer needed is deleted or anonymized securely.

10. Security

We implement reasonable safeguards to protect personal information. While we take precautions, no system is completely secure. In case of a breach, we will follow applicable notification laws and remedial measures.

11. Children’s Privacy

Our Site and services are not directed to children under 13. We do not knowingly collect information from children under 13. Contact us if you believe we have, and we will delete it in compliance with applicable law.

12. Your Rights and Choices

You may have rights to access, correct, delete, or restrict processing of your personal information. To exercise these rights, contact us via the information below.

13. California Privacy Rights

If you are a California resident, you may have additional rights under CCPA / CPRA. To submit a verifiable request, use the contact information below. We will not discriminate for exercising privacy rights.

14. International Transfers

If you are located outside the U.S., your personal information may be transferred and processed in the U.S. and other countries with different data protection laws. We take steps to protect your information in accordance with applicable law.

15. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be reflected by updating the “Last updated” date. Continued use after changes constitutes acceptance of the revised policy.

16. Contact Us

If you have questions about this Privacy Policy or SMS opt-out, contact us:

Website: https://williroofing.com/contact-austin-tx/
Mail: Willi Roofing Services — 7610 State Hwy 71 STE B, Austin, TX 78735

Schedule Your Pressure-Free Roofing Consultation

Are you searching for a proven roofing company in Austin, TX? Willi Roofing brings 20+ years of roof replacement experience to the local community. We notably offer asphalt shingles, metal roofing, and solar shingles from top manufacturers such as GAF. Call us today for more information and to schedule your free, no-obligation consultation.